How do I fix a frozen Venmo account?

If you received an email that a recent payment you made from a bank account has failed, you'll want to login from a computer and head to to resolve the issue. Your account will also be temporarily frozen until the funds are paid back. Bank payments can fail for a number of reasons.

Can you unfreeze venmo account?

At this time it is not possible for you to unfreeze your account on your own, and we can only assist via email. Please reply to the email that you received when your account was frozen, or contact us at for more information.

Can venmo payments be reversed?

If it turns out that there's a problem, the payment will be reversed, and you're responsible for that money. If you haven't used the funds, Venmo will take the money back. "At this time, it's not possible to cancel a payment that's been sent to a registered user in Venmo." However, payments can be reversed.

How do I reset venmo?

Reset Password

  1. Tap or click here.
  2. Enter the email address or phone number associated with your Venmo account.
  3. In your email inbox or messages, tap or click the link that was emailed or texted to you.
  4. Create a new password (between 8 and 32 characters long) and log in.

Why is my account frozen?

Certain creditors can freeze your account without first getting a judgment. Federal or state authorities can issue their own attachment documents and send them to your bank to freeze your accounts for unpaid obligations such as taxes or child support.



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