Why Alexa Is Not Responding?

If you say your device's wake word but Alexa does not respond, it is likely one of a few common issues. Before you begin troubleshooting, make sure your device has power and internet access. Check the Alexa app to make sure all devices are set up on a single Amazon account.

How do you troubleshoot Alexa?

Streaming Issues on Alexa Devices

1. Turn off unused devices that are also connected to Wi-Fi.
2. Move the Echo closer to the wireless router and away from walls, metal objects or other possible sources of interference.
3. Turn off the modem and router.
4. Wait 30 seconds.
5. Restart the modem.
6. Restart the router.

How do I reconnect my Alexa to WIFI?

Connect Echo to Wi-Fi

1. In the Alexa app, open the left navigation panel and then select Settings.
2. Select your device and then select Update Wi-Fi. ...
3. On your Echo device, press and hold the Action button until the light ring changes to orange. ...
4. Select your Wi-Fi network and enter the network password (if required). ...
5. Select Connect.

How do I set up Alexa?

How to set up an Amazon Echo

1. Step 1: Download the Alexa App.
2. Step 2: Plug in the Echo.
3. Step 3: Connect the Echo to Wi-Fi via the app.
4. Step 4: Start talking to Alexa.
5. Step 5: Start using your Echo.
6. Optional Step 6: Connect smart home devices or an external speaker.